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Passengers offloaded from a diverted British Airways flight claim they were left to “wander the terminal” with no assistance from the airline.
BA flight BA2716 from London Gatwick to Malaga was forced to divert to Barcelona, around 480 miles away, on Thursday due to a technical issue, but travellers took to social media to complain about the complete lack of assistance.
Alicia Botha tweeted: “BA2716 diverted to Barcelona and not a single BA representative to assist. We wander the terminal on our own initiative. Just. Wow.”
She posted the tweet alongside a picture of fellow passengers standing around checking their phones.
Another passenger added: “Shame on you British Airways… flight BA2716 to Malaga diverted mid flight to Barcelona… crew didn’t seem to care too much about what happened to us… bus to terminal in Barcelona… nobody to meet us… chaos! Well done!”
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1/10 10. Bora Bora
Bora Bora in French Polynesia came in at number 10 in Big 7 Travel’s best islands 2020 list due in part to having “some of the clearest water in the world thanks to its shallow reefs”
Getty Images/iStockphoto
2/10 9. Lummi Island
This “sleepy, scenic island” is in Washington, between the mainland part of Whatcom County and offshore San Juan County
Getty Images/iStockphoto
3/10 8. Barbados
This Caribbean island offers “beauty, a vibrant cultural scene and some of the best beaches and surfing”
Getty Images/iStockphoto
4/10 7. Pemba Island
Part of Tanzania’s Zanzibar Archipelago, Pemba Island is famed for its lush, green hills and clove plantations
Getty Images/iStockphoto
5/10 6. Aran Islands
Ireland’s Aran Islands are home to prehistoric sites and offer wildlife watching opportunities, including birds and seals (on Inis Mor)
Getty Images/iStockphoto
6/10 5. Korcula
On Croatia’s South Dalmatian coast, Korcula’s main town is dubbed “Little Dubrovnik” because of its medieval squares, churches and houses
Getty Images/iStockphoto
7/10 4. Sommarøy
Just 50 minutes from Tromsø airport, this Norwegian island offers a great base from which to (hopefully) see the Northern Lights
Getty Images
8/10 3. Espiritu Santo
The largest of Vanuatu’s 83 islands, Espiritu Santo has white sand beaches and natural rainforest
Getty Images/iStockphoto
9/10 2. Palawan
Palawan is the largest island in the Philippines’ Palawan Province. It’s known for the Puerto Princesa Subterranean River National Park – boats can sail along an underground river through vast caves
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Meanwhile, Kris Harm tweeted that passengers had been “sent on buses to terminal building. No BA staff here and no one knows what to do.”
Passengers waiting for the plane to arrive in Malaga to pick up the return flight to Gatwick were also seemingly left in the dark.
“Who do we call regarding a missing plane,” tweeted Lee Bowra. “My mum is sitting in Malaga airport waiting for flight BA2716 which has been diverted but we can’t get any other information. Please can someone help us to find out what’s going on?”
According to FlightRadar24, the outbound flight took off from the UK at 4.12pm and landed in Barcelona an hour and 53 minutes later.
A British Airways spokesperson said: “As a precaution following a minor technical issue, the flight diverted and landed normally.
“Our customers are now on their way to Malaga. We’re sorry for the delay to their travel plans.”
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