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A disabled woman was explained to she could not take her wheelchair on a Ryanair flight as it was “too big”.
Belen Hueso, who suffers from Friedreich’s ataxia, a scarce genetic ailment that will cause hurt to parts of the brain and spinal wire, was owing to fly from Seville to Valencia on 9 December.
She registered the dimensions and qualities of her wheelchair when scheduling the flight as asked for.
Nevertheless, the finances airline reported the chair exceeded the stipulated height limit and refused to carry it.
Ms Hueso’s electric wheelchair does not fold down and actions 102cm in height. Ryanair claims: “Per our terms and conditions, the dimensions of wheelchairs when collapsed have to not exceed 81cm (height), 119cm (width) and 119cm (depth).”
The carrier prompt she journey “with a handbook and folding chair”, but her affliction precludes her from executing this.
At initial, Ms Hueso statements Ryanair refused to give her her revenue again, in spite of the truth she’d no longer be travelling with them.
Nonetheless, considering that sharing her story with Spanish media, the airline has relented and issued a whole refund of €70 (£85).
Ms Hueso will now fly with rival airline Vueling, which “costs double”, but will allow for her to choose her wheelchair.
She reported she is “used to her rights becoming violated” and that it “does not shock [her]”, studies the Mirror.
A Ryanair spokesperson instructed The Unbiased: “This has been solved with the buyer directly.”
They added that the customer’s wheelchair exceeded the airline’s highest dimensions and that they “regret any inconvenience caused”.
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